Rivvick · electrician reply guide

Google review response templates for electricians

Finish the call, pack the van, head to the next job—and the review reply can wait until later. These starting points make it easier to write a thoughtful response without turning the end of a busy day into another task.

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Reply templates for common jobs

Replace every bracketed detail and keep only what is accurate for the job. Read the finished reply before posting it.

For a positive review

“Thanks, [name], for trusting [business name] with your [job or service]. We’re glad [specific detail] went well. We appreciate you taking the time to share this.”

For a completed repair

“Thanks for having us out to [address or neighborhood, if appropriate] to work on [service]. We’re glad we could help with [specific result]. We appreciate your feedback.”

For a delay or missed update

“You deserved a clear update about [the delay or change], and we’re sorry we didn’t communicate that well. Please contact [name] at [business phone] so we can understand what happened.”

For a concern that needs follow-up

“Thanks for bringing [specific concern] to our attention. We’re sorry this didn’t meet your expectations. Please call [business phone] and ask for [contact name] so we can learn more and discuss next steps.”

Illustrative scenario · not a real review or testimonial

A short reply can still take responsibility

Fictional example: a homeowner says the electrician arrived later than expected and did not send an update.

Before · unhelpful draft

“We were busy and can’t control traffic. Call us if you have a problem.”

After · clearer draft

“We’re sorry we didn’t keep you informed about the delay. You deserved a clear update. Please contact [name] at [business phone] so we can understand what happened and discuss next steps.”

Rivvick pricing

Two plans for your review replies

15 free replies a month. No card required.

Starter: $7/month or $69/year; Up to 100 replies per month · Tones: plain, apologetic, upsell; No per-location limits or fees
Pro Best for busy shops: $15/month or $149/year; Unlimited replies with a 1,000-reply monthly soft cap · Tones: plain, apologetic, upsell; Pro fair use terms; No per-location limits or fees

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