Positive review after a roof repair
Thanks, [Name], for sharing this. We’re glad [specific repair] went well and appreciate you choosing [Company].
Google Review Reply Templates for Roofers
Roofing work can span an inspection, a repair, and a return visit. A public reply is a chance to acknowledge a customer and show that you are following up, while keeping property and job details private.
Use these drafts as starting points. Replace bracketed details with accurate information, and review each reply before you post it yourself.
Reply templates for common roofing situations
Positive review after a roof replacement
Thank you, [Name]. A roof replacement is a big project, and we appreciate you trusting [Company] with your home. We’re glad you’re happy with the work.
Positive review that mentions a crew member
Thanks for the kind words, [Name]. We’ll share your note with [Crew member], and we appreciate you taking the time to tell us about your experience.
Scheduling delay
Thanks for letting us know, [Name]. We’re sorry the schedule changed and that we did not keep you updated. Please contact [Name] at [phone] so we can talk through what happened.
A leak returned after a repair
We’re sorry to hear the leak has returned, [Name]. We’d like to understand what you’re seeing and discuss a next step. Please call [Name] at [phone].
Concern about workmanship
Thank you for bringing this to our attention, [Name]. We’re sorry the work did not meet your expectations. Please contact [Name] at [phone] so we can learn more.
Question about the estimate or final price
Thanks for the feedback, [Name]. We want each part of the estimate and final bill to be clear. Please call [Name] at [phone] so we can review the details with you.
Weather or material delay
We’re sorry this project is taking longer than expected, [Name]. The timing changed because of [weather or material delay], and we should have explained the update sooner. Please contact [Name] at [phone] with any questions.
Concern about cleanup or property care
Thank you for telling us, [Name]. We’re sorry you had a concern about [cleanup or property care]. Please call [Name] at [phone] so we can understand what happened and follow up.
Review you cannot match to a customer
Hi [Name], we take feedback seriously, but we cannot match this review to a project with the information available. Please contact us at [phone] or [email] so we can look into it.
Replace bracketed details with accurate information and leave out anything you cannot confirm. Review the full reply before you post it.
Need a draft for a different review? Use the free reply generator.
Google resources for review replies
Before replying, you can review Google’s current guidance for responding to reviews and reporting content that may violate its policies. Read Google’s tips for replying to reviews. If a review may violate Google’s policies, see its instructions for reporting reviews.
Tips for replying to roofing reviews
- Acknowledge the specific concern. Keep the public reply focused on what the reviewer described.
- Protect private job details. Do not include an address, access information, or other details about someone’s property.
- Avoid a public argument about diagnosis or price. Offer a direct way to discuss the details privately.
- Follow through on the next step. If you invite someone to call, make sure the right person is ready to respond.
Replies for situations that need extra care
Weather changed the work schedule
Hi [Name], we’re sorry the weather changed the schedule for your project. We should have kept you updated about [next step]. Please call me at [phone] if you have questions.
A concern needs a private follow-up
Hi [Name], thank you for reaching out. I’d like to understand more about [specific concern] and discuss it with you directly. Please call me at [phone] when you have a moment.
Frequently asked questions
Should roofing companies reply to every review?
A thoughtful reply can acknowledge the customer and show that you are listening. Keep it brief, accurate, and free of private property or job details.
How should I respond when a customer says the roof still leaks?
Acknowledge the concern without debating it in public. Invite the customer to contact [name] at [phone] so you can understand the situation and discuss a next step.
Do these templates post replies for me?
No. These are text drafts you can copy and edit. You decide whether and where to post each reply.
Make your next review reply easier to draft
Start with a draft, check every detail, and choose what you want to say before you post a reply.