Landscaping work changes a yard over time, and customers notice the crew, the schedule, and the care taken around their property. A thoughtful public reply can acknowledge their experience while keeping private job details out of view.
Use these sample reviews and replies as starting points. Replace the bracketed details with accurate information, then copy, edit, and post each reply yourself on Google, Yelp, or Angi.
Sample review
“The crew was friendly, worked carefully, and left the lawn looking great. I would recommend them.”
Ready-to-use reply
“Thanks for the kind words, [Name]. We’re glad you had a good experience with the crew and appreciate you choosing [Business].”
Sample review
“The new planting beds and patio area changed how we use the whole yard. The team listened to what we wanted.”
Ready-to-use reply
“Thank you, [Name]. We’re glad the updated yard and patio fit what you had in mind. The team at [Business] appreciates your trust and your thoughtful feedback.”
Sample review
“We have used this crew for regular mowing and the lawn is consistently neat. They are easy to work with.”
Ready-to-use reply
“Thanks for sticking with us, [Name]. We appreciate your continued trust in [Business] and are glad the regular lawn care has been working well for you.”
Sample review
“The lawn looks good, but the crew arrived later than I expected and I did not get an update.”
Ready-to-use reply
“Thanks for the honest feedback, [Name]. At [Business], we’re glad you’re happy with the lawn, and we’re sorry we did not keep you updated about the arrival time. Please contact [Name] at [phone] so we can learn more.”
Sample review
“No one came for the scheduled weekly mowing, and I did not know whether the visit was still happening.”
Ready-to-use reply
“We’re sorry we missed your scheduled visit, [Name]. At [Business], we should have communicated the change. Please contact [Name] at [phone] so we can check the schedule and talk through a next step.”
Sample review
“The landscaping crew arrived later than planned, so the project took longer than I expected.”
Ready-to-use reply
“Thanks for letting us know, [Name]. At [Business], we’re sorry the timing changed and that we did not explain the delay clearly. Please contact [Name] at [phone] so we can review what happened.”
Sample review
“The mowing was fine, but clippings were left along the walkway and patio.”
Ready-to-use reply
“Thank you for pointing this out, [Name]. At [Business], we’re sorry the cleanup was not complete. Please contact [Name] at [phone] so we can understand the area you noticed and follow up.”
Sample review
“I found a damaged garden bed edge and a sprinkler head after the crew finished the work.”
Ready-to-use reply
“We’re sorry to hear about your concern, [Name]. [Business] takes property care seriously, and we would like to understand what you found. Please contact [Name] at [phone] so we can discuss it privately.”
Sample review
“Some of the new plants died and sections of sod were already brown after installation.”
Ready-to-use reply
“Thanks for bringing this to our attention, [Name]. At [Business], we’re sorry the new plants and sod are not doing as expected. Please contact [Name] at [phone] so we can learn more about the installation and discuss next steps.”
Sample review
“The final invoice did not match what I thought we had agreed to for the landscaping work.”
Ready-to-use reply
“Thank you for telling us, [Name]. At [Business], we want the work and invoice to be clear. Please contact [Name] at [phone] so we can review the scope and billing details with you privately.”
Sample review
“The visit was moved, but no one told me when the crew planned to come back.”
Ready-to-use reply
“We’re sorry we did not communicate the schedule clearly, [Name]. At [Business], we know you deserved an update. Please contact [Name] at [phone] so we can go over the timing and agree on a clear next step.”
Sample review
“This crew did poor work at my home.”
Ready-to-use reply
“Hi [Name]. We take feedback seriously, but [Business] cannot match this review to a customer with the information available. Please contact [Name] at [phone] with a few details so we can look into it.”
Sample review
“The work was completed, but one crew member spoke to me rudely when I asked a question.”
Ready-to-use reply
“Thank you for letting us know, [Name]. We’re sorry the conversation did not feel respectful. [Business] wants customers to be treated courteously. Please contact [Name] at [phone] so we can understand what happened.”
Each review below is a sample. Replace placeholders with details you have confirmed, remove anything that does not fit, and review the full reply before posting it.
Need a draft for a different review? Use the free reply generator.
You can review Google’s guidance before replying to feedback or reporting a review that may violate its policies. Read Google’s tips for replying to reviews. For a review that may violate its policies, see Google’s instructions for reporting reviews.
Yes. Copy a reply, adjust it to fit the review and the platform, and make sure every detail is accurate before you post.
No. The templates do not post replies for you. You copy and edit the reply, then post it yourself on Google, Yelp, or Angi.
Acknowledge the specific feedback, keep the tone respectful, and include only details you can confirm. Leave private property and job information out of the public reply.
Thank the reviewer for raising the concern, avoid debating the details publicly, and invite them to contact [Name] so you can understand what happened and discuss a next step.
Do not accuse the reviewer. Say you cannot match the review with the information available and invite them to contact [Business] privately with more details.
Start with a sample, check the details, and choose the words that fit your conversation with the customer.