Cleaning visits can involve recurring schedules, one-time deep cleans, and trust in the people entering a home. A public reply can acknowledge a customer while keeping personal details out of the conversation.
Use these drafts as starting points. Replace bracketed details with accurate information, and review each reply before you post it yourself.
Sample review
The cleaner was kind, thorough, and careful in every room. The whole place looked great afterward.
Ready-to-use reply
Thank you, [Name], for taking the time to leave a review. We’re glad [specific part of the cleaning] went well. We appreciate you choosing [Business].
Sample review
The deep clean before I moved out made a big difference, and I got my deposit back.
Ready-to-use reply
Thanks for sharing this, [Name]. We’re glad the move-out clean met your needs, and we appreciate you trusting [Business] with the job.
Sample review
We have [Business] come every other week, and the cleaner leaves the kitchen and bathrooms in good shape each visit.
Ready-to-use reply
Thank you for choosing [Business] for your regular cleanings, [Name]. We’re glad the visits have been helpful and appreciate your continued trust.
Sample review
The cleaning was good overall, but a few details were missed and the arrival was later than planned.
Ready-to-use reply
Thank you for the honest feedback, [Name]. We’re glad [specific part] went well, and we’re sorry [specific concern] did not meet your expectations. Please contact [Business] so we can learn more.
Sample review
The invoice was higher than the amount I expected from the quote.
Ready-to-use reply
Thank you for letting us know, [Name]. We want our pricing to be clear. Please contact [Business] so we can review the quote and invoice details with you.
Sample review
A different cleaner came each time, so the service felt inconsistent from one visit to the next.
Ready-to-use reply
Thank you for sharing this, [Name]. We understand that consistency matters. Please contact [Business] so we can hear more about your experience and discuss your preferences.
Replace bracketed details with accurate information and leave out anything you cannot confirm. Review the full reply before you post it.
Need a draft for a different review? Use the free reply generator.
Before replying, you can review Google’s current guidance for responding to reviews and reporting content that may violate its policies. Read Google’s tips for replying to reviews. If a review may violate Google’s policies, see its instructions for reporting reviews.
Sample review
Several spots were still dusty, and one of the rooms on the list was not cleaned.
Ready-to-use reply
We’re sorry parts of the clean were missed, [Name]. Thank you for bringing this to our attention. Please contact [Business] so we can understand the details and follow up.
Sample review
The cleaner arrived well after the expected time, and I did not get an update about the delay.
Ready-to-use reply
We’re sorry we missed the expected arrival time and did not keep you updated, [Name]. Please contact [Business] so we can understand what happened and follow up.
Sample review
I noticed an item was damaged after the cleaning visit and want to understand what happened.
Ready-to-use reply
Thank you for raising this, [Name]. We take your concern seriously and would like to understand the details. Please contact [Business] so we can discuss it with you directly.
Sample review
I cannot find an item after the cleaning visit and have questions about what happened.
Ready-to-use reply
We understand why you are concerned, [Name]. Please contact [Business] so we can hear more and look into the details with you privately.
Sample review
I have never booked this cleaning company and do not recognize this visit.
Ready-to-use reply
We take feedback seriously, [Name], but we cannot match this review to a cleaning visit with the information available. Please contact [Business] so we can understand more.
Sample review
The cleaner was rude when I asked a question about the service.
Ready-to-use reply
We’re sorry the interaction left you feeling this way, [Name]. Thank you for letting us know. Please contact [Business] so we can understand what happened.
A thoughtful reply can acknowledge the customer and show that you are listening. Keep it brief, accurate, and free of private household details.
Acknowledge the concern without debating it in public. Invite the customer to contact [Business] so you can understand what was missed and discuss a next step.
No. These templates do not post replies. Copy a reply, edit it with accurate details, and post it yourself.
Acknowledge that the customer has a concern, avoid debating the bill in public, and invite them to contact [Business] to review the details.
Yes. Mention the part of the service the customer described, use only details you can confirm, and keep the reply personal and concise.
Start with a draft, check every detail, and choose what you want to say before you post a reply.
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